Fair process, faster resolution.
Our work is custom-made, so we handle refunds and cancellations a little differently — clear eligibility, a quick review, and no runaround. Here's exactly how it works, whether you're ordering from India or anywhere else.
Fair process, faster resolution.
Our work is custom-made, so we handle refunds and cancellations a little differently — clear eligibility, a quick review, and no runaround. Here's exactly how it works, whether you're ordering from India or anywhere else.
Last updated: October 2026 . At Artwork Services, we're dedicated to delivering accurate, high-quality digital artwork. Because our work is customized and made to order, this policy sets out when a refund or cancellation is available, and how to request one — for clients in India and worldwide.
Refund Policy
We strive for complete customer satisfaction. Refunds may be considered under the specific circumstances below.
✓Eligible for a refund
- Duplicate transaction — accidentally charged twice for the same order, the duplicate is refunded in full.
- Cancellation before work begins — cancel before our team starts, get a full refund.
- Missed delivery commitment — we miss the agreed turnaround and you choose not to continue.
- Unresolved quality concerns — files don't match your spec and remain unresolved after reasonable revisions.
✕Not eligible for a refund
- The project has been completed and approved by the client.
- A refund request is submitted more than 7 days after delivery.
- The artwork has already been used for printing, embroidery, production or distribution.
- Errors due to incorrect instructions or inaccurate files supplied by the client.
- Express or rush services once processing has started.
Because our Services involve custom, personalized digital work produced to each client's specification, they're generally treated as "customized/personalized goods" under applicable consumer-protection frameworks (for example, India's Consumer Protection (E-Commerce) Rules, 2020, and the customized-goods exception under the EU/UK Consumer Rights Directive and similar distance-selling regulations) — meaning a standard "change of mind" withdrawal period doesn't apply once work has started. This doesn't affect your right to a refund where the Services are defective, not as described, or not delivered as agreed.
How to request a refund
Email us at info@artworkservices.in with your order number and a detailed explanation of the issue.
Our support team reviews your request and responds within 1 business day.
If approved, the refund is processed within 5–7 business days and credited to your original payment method.
If you're not satisfied with the outcome, you may escalate it in writing to the contact below, and we'll review it through our internal grievance process (Section 5).
Cancellation Policy
Cancellation before processing
Orders may be canceled without penalty only if the cancellation request is made before our team begins working on the project. In such cases, a full refund will be issued.
Cancellation after work has started
If the project has already entered the processing stage, cancellation requests will be reviewed individually. A partial refund may be issued depending on the amount of work completed at the time of cancellation.
Express & priority orders
Orders marked as urgent, rush, or express are immediately assigned for processing. Once work has started, these orders cannot be canceled or refunded, except where required by applicable law.
Revisions Policy
At Artwork Services, we prioritize revisions over refunds to ensure client satisfaction.
- We provide 1–2 complimentary revisions per project to address adjustments aligned with the original instructions.
- Additional revisions or major design changes beyond the original brief may incur extra charges, communicated before any extra work begins.
International Clients & Currency
If you're ordering from outside India, refunds are processed in the currency and to the payment method used for the original transaction; any currency-conversion or payment-processor fees are outside our control and are not covered by the refunded amount. Cross-border orders may also be subject to your own country's import, customs, tax or foreign-exchange rules, which remain your responsibility to observe.
Grievance Redressal
If you have a complaint about an order, a refund decision, or this policy, please write to us using the contact details below. We aim to acknowledge every complaint within 1 business day and resolve it within a reasonable time. Clients in India may also approach the consumer dispute redressal forum having jurisdiction, or the National Consumer Helpline, if a complaint isn't resolved to their satisfaction; clients outside India may have access to equivalent consumer-protection bodies in their own country, which this policy doesn't limit or replace.
Contact Information
If you have questions regarding this policy or need assistance with your order, please contact us:
Last updated: October 2026 . At Artwork Services, we're dedicated to delivering accurate, high-quality digital artwork. Because our work is customized and made to order, this policy sets out when a refund or cancellation is available, and how to request one — for clients in India and worldwide.
Refund Policy
We strive for complete customer satisfaction. Refunds may be considered under the specific circumstances below.
✓Eligible for a refund
- Duplicate transaction — accidentally charged twice for the same order, the duplicate is refunded in full.
- Cancellation before work begins — cancel before our team starts, get a full refund.
- Missed delivery commitment — we miss the agreed turnaround and you choose not to continue.
- Unresolved quality concerns — files don't match your spec and remain unresolved after reasonable revisions.
✕Not eligible for a refund
- The project has been completed and approved by the client.
- A refund request is submitted more than 7 days after delivery.
- The artwork has already been used for printing, embroidery, production or distribution.
- Errors due to incorrect instructions or inaccurate files supplied by the client.
- Express or rush services once processing has started.
Because our Services involve custom, personalized digital work produced to each client's specification, they're generally treated as "customized/personalized goods" under applicable consumer-protection frameworks (for example, India's Consumer Protection (E-Commerce) Rules, 2020, and the customized-goods exception under the EU/UK Consumer Rights Directive and similar distance-selling regulations) — meaning a standard "change of mind" withdrawal period doesn't apply once work has started. This doesn't affect your right to a refund where the Services are defective, not as described, or not delivered as agreed.
How to request a refund
Email us at info@artworkservices.in with your order number and a detailed explanation of the issue.
Our support team reviews your request and responds within 1 business day.
If approved, the refund is processed within 5–7 business days and credited to your original payment method.
If you're not satisfied with the outcome, you may escalate it in writing to the contact below, and we'll review it through our internal grievance process (Section 5).
Cancellation Policy
Cancellation before processing
Orders may be canceled without penalty only if the cancellation request is made before our team begins working on the project. In such cases, a full refund will be issued.
Cancellation after work has started
If the project has already entered the processing stage, cancellation requests will be reviewed individually. A partial refund may be issued depending on the amount of work completed at the time of cancellation.
Express & priority orders
Orders marked as urgent, rush, or express are immediately assigned for processing. Once work has started, these orders cannot be canceled or refunded, except where required by applicable law.
Revisions Policy
At Artwork Services, we prioritize revisions over refunds to ensure client satisfaction.
- We provide 1–2 complimentary revisions per project to address adjustments aligned with the original instructions.
- Additional revisions or major design changes beyond the original brief may incur extra charges, communicated before any extra work begins.
International Clients & Currency
If you're ordering from outside India, refunds are processed in the currency and to the payment method used for the original transaction; any currency-conversion or payment-processor fees are outside our control and are not covered by the refunded amount. Cross-border orders may also be subject to your own country's import, customs, tax or foreign-exchange rules, which remain your responsibility to observe.
Grievance Redressal
If you have a complaint about an order, a refund decision, or this policy, please write to us using the contact details below. We aim to acknowledge every complaint within 1 business day and resolve it within a reasonable time. Clients in India may also approach the consumer dispute redressal forum having jurisdiction, or the National Consumer Helpline, if a complaint isn't resolved to their satisfaction; clients outside India may have access to equivalent consumer-protection bodies in their own country, which this policy doesn't limit or replace.
Contact Information
If you have questions regarding this policy or need assistance with your order, please contact us:
We'd rather fix it than fight about it.
If something's not right with your order, tell us — most issues are solved with a quick revision, and the rest are refunded fairly and fast.
We'd rather fix it than fight about it.
If something's not right with your order, tell us — most issues are solved with a quick revision, and the rest are refunded fairly and fast.